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Management skills

  1. Planning - “Proper Planning Prevents Poor Performance”. A solid plan should have measurable goals to determine progress and success. It should take into account the current situation and environment, and the plan should be both documented and communicated. Plans should be compared and aligned with a comprehensive strategy.
  2. Setting Goals - Goals should be specific, time limited and measurable. Measurements include quantity, capacity, percentage, monetary, timeliness, completeness, ratings or similar items that can be quantified.
  3. Making Decisions - The following are steps to making logical and informed decisions: Define the problem. Measure the problem or situation, gather as much information as necessary. Analyse the information that you have gathered, not the problem. Analysing the information often leads to discoveries or perspectives of root cause issues that may have been previously overlooked by concentration on the results of the problem, so be sure to focus on the facts of the information. Implement solutions that are targeted at the root cause of the problem or opportunities. Measure the outcome, compare to the original situation, and created controls to maintain the improved performance or situation.
  4. Delegation - Be willing to delegate authority as well as responsibility, obligations or tasks. Delegating authority empowers individuals who are closer to the activity to respond with more informed and timelier action. You are surrounded by talented individuals; give them the chance to perform. Maintain a constant and consistent balance between Authority, Accountability and Responsibility.
  5. Support - Perhaps one of the most important characteristics of leadership is the willingness and ability to provide support for your people. You can demonstrate support by being an advocate for their ideas, be compassionate and patient, contribute with your own time, and reinforce that what they do is important to the overall success of the organization.
  6. Communication - Communication is not only speaking, it is listening. Use Active Listening Skills to enhance your communication, assure good comprehension and demonstrate the value of the message. When it is time to speak, be precise and clear in your communications. Explain fully to eliminate ambiguity in instructions. In meetings, keep speeches to fifteen minutes or less. Try to keep all meetings under thirty minutes by maintaining subject focused communication and require information preparation in advance.
  7. Control - If you have a plan, stick to it. Apply daily diligence according to plan, use measurements to assure progress, and keep control when the plan has been implemented.

The Business Enterprise Centre is a community based not-for-profit organisation established to foster the growth of business within the Central West of NSW. We are managing agents for the NSW government Small Biz connect Program, Australian Government ASBAS and NEIS program. To find out how we can assist your business contact the BEC on 63620448 or email